Call us on 01568 780 810 - 07907781961

goldacre1@gmail.com

 

Usefull information & terms & conditions

 

Bookings and Payments

 

We require full payment at the time of booking to secure your holiday.

All last minute reservations require payment in full at time of booking.

We will send you a confirmational email  when we receive your booking & payment.

Booking & payment can be made directly using the booking calender. Click on the dates of the nights you wish to stay on. You will then be directed to booking & payment page.

Or pay by cheque made payable to Gold Acre or by electronic transfer.

Contact us for payment details email goldacre1@gmail.com Tel 01568780810  07907781961

We will only hold a reservation for 2 days until payment is received unless otherwise agreed. Please notify us if you are posting a cheque. We reserve the right to sell this holiday without further notice after this period.

 

 

Yurt/Facilities Cleaning

 

We will empty the bins and take recycling away.

Please do not wear outdoor shoes in the yurt - there is a welliington/outdoor boot box outside the door. Bring thick socks,slippers or soft indoor shoes for indoor wear only.

Please leave your yurt, kitchen & toilet tidy. We make hay & animals graze these fields so please take care not to leave small pieces of plastic in the grass.

No need to clean out the wood burner,we will do this after your departure.

We provide lanterns & T lights, please do not bring parrafin lamps or other candles into the yurt. You may bring your own battery operated lanterns if you require a stronger reading light.

 

Breakages/Damage

 

We would prefer not to penalise responsible guests by charging a deposit so we ask  that you leave the yurt, kitchen & toilet  tidy and let us know if anything has been broken so that it can be replaced quickly. A charge will be made for breakages.

 

General Safety/Responsibility for Children

 

The yurt has a  carbon monoxide detector, fire blanket and a fire extinguisher. The wood burning stove door needs to be kept shut at all times.

Camp fires are only allowed in your designated fire pit,please only use the firewood provided & do not break branches off trees. Firewood is expensive so please do not leave fires burning unattended whilst you are out, a water bucket is located next to your fire.

The ground can be uneven please wear suitable footwear, wellington boots are the most useful.

The supervision of children is parents/carers responsibility.

In the unlikely event of completely inappropriate/dangerous/illegal behaviour we reserve the right to ask guests to leave immediately.

If you have any queries, please do not hesitate to contact us via email or phone - we are constantly seeking to improve and welcome suggestions.

We take every care to ensure you have a safe and enjoyable holiday, we cannot be held liable for any accidents, loss  or consequential loss.

 

Cancellations and Refunds

 

If due to unforeseen circumstances you have to cancel your holiday we will  do our best to re-let a holiday. No refunds given within two weeks of the booking. We recommend you take holiday cancellation insurance to cover any loss during the last two weeks.

It is essential that you let us know immediately if you need to cancel your booking - please telephone us and confirm in writing via email.

In the unlikely event of the yurt not being available due to fire, flood or other unforeseen circumstances the full cost of the holiday will be refunded.

Gold Acre cannot accept liability or responsibility for any accidents or loss including consequential loss.